We want you to love every LUMORA candle. If you’re not satisfied, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery.

• Products must be unused, unopened, and in original packaging.

• To request a return, email us at support@lumora.com with your order number and reason.

  
  

Refunds

• Once your return is received and inspected, your refund will be processed within 5–7 business days.

• Refunds will be issued to your original payment method.

• Shipping charges are non-refundable.

  
  

Non-Returnable Items

• Opened or used candles

• Items purchased on sale or with promotional discounts

• Custom or made-to-order candles

  
  

If you have any concerns about your order or experience, reach out to us at support@lumora.com — we’re happy to assist.