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Refund Policy


At Glow Haven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a transparent and straightforward refund process.


1. Eligibility for Refunds

1.1 Refunds are only applicable for items that meet the following conditions:

  • The item must be unused and in the same condition as when received.

  • It must be returned in the original packaging with all tags and labels intact.

  • Refund requests must be initiated within 7 days of delivery.

1.2 Non-refundable items include:

  • Customized or personalized products.

  • Sale or clearance items.

  • Gift cards.


2. Refund Process

2.1 To request a refund, follow these steps:

  • Contact us at glowhaven@gmail.com with your order details and reason for the refund request.

  • Once approved, you will receive detailed instructions for returning the item.

2.2 After we receive and inspect the returned item:

  • If eligible, the refund will be processed within 5-7 business days to your original payment method.

  • You will receive a confirmation email once the refund is issued.


3. Shipping Costs

3.1 Original shipping charges are non-refundable, except in cases where the item received was defective or incorrect.
3.2 Customers are responsible for return shipping costs unless the refund is due to a mistake or defect on our part.


4. Damaged or Defective Items

4.1 If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery by emailing glowhaven@gmail.com.

  • Include a description and photos of the damaged product.

  • Once verified, we will offer a replacement or full refund, including any applicable shipping costs.


5. Late or Missing Refunds

5.1 If you haven’t received your refund after the stated timeframe:

  • First, check your bank account or payment method again.

  • Contact your bank or payment provider, as processing times may vary.

  • If you’ve done this and still haven’t received your refund, contact us at glowhaven@gmail.com for assistance.


6. Exchanges

Exchanges are only available for defective or incorrect items. For exchange requests, please follow the steps outlined in the Refund Process section.


Contact Us

For any questions or concerns regarding refunds, feel free to reach out to us:

Thank you for choosing Glow Haven. We appreciate your trust in us and are committed to ensuring your satisfaction.

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