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Shipping Policy


At Glow Haven, we are committed to delivering your orders promptly and securely. Below are the details of our shipping policies:


Order Processing Time

  • Orders are processed within 2-3 business days after payment confirmation.

  • Processing times may vary slightly during peak seasons or due to unforeseen circumstances.


Delivery Timeframes
  • Domestic Shipping: Orders are typically delivered within 5-7 business days.

  • International Shipping: Orders may take between 10-15 business days, depending on the destination and customs clearance.


Shipping Charges

  • We offer a flat shipping rate of [Insert Amount] for all domestic orders.

  • Enjoy free shipping on orders exceeding [Insert Amount].

  • International shipping charges will be calculated during checkout based on your location.


Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and courier service details. Use this information to monitor your shipment in real-time.


Customs and Duties

For international orders, customs or import duties may apply depending on the destination country. These charges are the responsibility of the customer.


Returns Policy

We strive to ensure our customers are completely satisfied with their purchases. If you are not, we offer a straightforward return process as outlined below:


Eligibility for Returns

  • Items must be returned in their original condition, unworn, unused, and with all original packaging intact.

  • Returns must be initiated within 7 days of delivery.

  • Personalized, custom-made, or sale items are not eligible for returns.


How to Initiate a Return

  • To start a return, please contact our support team at glowhaven@gmail.com with your order details and the reason for return.

  • Once approved, we will provide you with instructions and the return shipping address.


Refunds

  • Upon receiving and inspecting the returned item, refunds will be processed to your original payment method within 5-7 business days.

  • Please note that shipping charges are non-refundable unless the item was damaged or incorrect.


Exchanges

If your item arrives damaged, defective, or incorrect, we are happy to offer an exchange. Simply contact our support team within 7 days of receiving your order.


Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.

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